QUESTIONS.
ANSWERED.
ABOUT THE MACHINE.
WHAT IS VENDING MACHINE?
Vending Machine is a collecting experience built around surprise, discovery, and the excitement of opening something new.
WHAT IS CARD CLUB 2.0?
Card Club 2.0 brings together a surprise trading card booster pack, premium collecting essentials, and a collectible from the VM Artist Series in one monthly box.
WHAT CHANGED FROM THE ORIGINAL CARD CLUB?
We've reimagined Card Club around officially produced TCG booster packs, useful collecting essentials, and original artist collaborations. It's a new way to collect while keeping the element of surprise.
WHAT DOES OPEN. PROTECT. DISCOVER. MEAN?
OPEN a surprise booster pack. PROTECT your collection with TCG essentials. DISCOVER original artwork and new artists through the VM Artist Series.
HOW DOES THE MONTHLY MEMBERSHIP WORK?
Subscribe to Card Club and receive a new collecting experience each month. Your subscription renews automatically until you cancel it.
HOW MUCH DOES CARD CLUB COST?
Monthly membership is £12.00 per box. A one-time purchase is £14.50. Shipping is calculated separately.
WHEN WILL I BE CHARGED?
Your first payment is collected at checkout. Future subscription payments follow the renewal schedule shown in your subscription details.
HOW DO I CANCEL MY MONTHLY SUBSCRIPTION?
You can manage your subscription through your customer account:
- Visit vendingmachine.store and select LOGIN in the navigation bar.
- Sign in using the email address associated with your subscription.
- Open your account and select Subscriptions.
- Choose your active Card Club subscription.
- Select Cancel Subscription, if available, and follow the confirmation steps.
- Check that your subscription shows as cancelled.
If you cannot find the cancellation option, please contact us at hello@vendingmachine.store and we'll help you.
Cancel before your next renewal to avoid a further scheduled charge. Cancellation does not automatically refund orders already processed.
CAN I PAUSE OR SKIP A MONTH?
Available subscription management options depend on your account and checkout setup. Please check your subscription dashboard or contact us for assistance.
WHAT IF I WAS A MEMBER BEFORE VM 2.0?
Welcome back! Card Club has been redesigned. Please contact us if you have questions about your previous membership or joining the new Card Club.
WHAT'S INSIDE THE CARD CLUB BOX?
Each box includes one surprise TCG booster pack, premium collecting essentials, and an original VM Artist Series collectible. The selection may change from month to month.
CAN I CHOOSE MY BOOSTER PACK?
The booster pack is selected as a surprise, so the exact title or series is not chosen at checkout.
ARE THE TCG BOOSTER PACKS OFFICIAL?
Yes. The surprise booster component features officially produced TCG packs. The VM Artist Series is a separate original collectible experience.
WILL EVERY MONTH'S BOX BE DIFFERENT?
We aim to make each monthly drop a new experience, with changing selections of packs, essentials, and artist features.
WHAT IS THE VM ARTIST SERIES?
The VM Artist Series celebrates collaborating artists through original collectible artwork and featured drops.
ARE THE ARTIST CARDS OFFICIAL TCG CARDS?
No. VM Artist Series collectibles are separate original art products and are not official cards from third-party trading card games.
ARE THE ARTIST DROPS LIMITED?
Availability and edition details may vary by collaboration. Specific limits, when applicable, will be announced with each artist drop.
CAN I SEE PREVIOUS ARTIST DROPS?
Yes. Visit our VM Artists page to explore current collaborations and the archive of previous drops.
HOW CAN AN ARTIST COLLABORATE WITH VM?
We'd love to hear from artists with an original point of view. Reach out to us at hello@vendingmachine.store .
DO YOU SHIP INTERNATIONALLY?
We offer international shipping to supported destinations. Available delivery options and charges are shown during checkout.
IS SHIPPING INCLUDED IN THE PRICE?
No. Shipping is charged separately from the Card Club box price.
WHEN WILL MY ORDER SHIP?
Dispatch timing depends on the monthly drop schedule and order processing. Please refer to your order updates for the latest information.
WILL I RECEIVE TRACKING INFORMATION?
Tracking information will be provided when available for your selected shipping service.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCOMPLETE?
Please email hello@vendingmachine.store with your order number and photos of the issue so we can review it.
CAN I RETURN MY ORDER?
Please contact our support team before arranging a return. Eligibility depends on the product, its condition, and applicable consumer rights.